These Terms govern access to the Onmo website and software platform (“Services”), provided by Onmo for Services, registered in Qatar, with its address at Lusail, Doha, Qatar (“Onmo”, “we”, “us”).
By accepting these Terms when registering or subscribing, you agree to them on behalf of yourself or the business you represent. You must have authority to bind that business.
1. Definitions
“Customer” means the business using the Services. “Users” means its authorized users.
“Customer Data” means information and content submitted to or processed through the Services for Customer.
“Connected Platform Data” means account information, authorization tokens, campaign information, reporting and other data obtained from or transmitted to integrations authorized by Customer.
“Order” means an accepted subscription checkout or written order identifying the subscription and its commercial terms.
2. Scope and document hierarchy
Onmo provides software access for advertising management, automation, creative tools and analytics. Onmo does not undertake to manage advertising accounts, campaigns or creative production for Customer.
These Terms, the applicable Order, Refund and Cancellation Policy and Data Processing Addendum (“DPA”) form the subscription agreement.
The DPA controls processing of personal data on Customer’s behalf. The Refund and Cancellation Policy controls Onmo’s refund commitment. An Order controls its expressly agreed commercial terms; these Terms otherwise apply.
No Order reduces mandatory rights or the published refund entitlement. Purchases from Paddle are also governed by Paddle’s applicable buyer terms.
3. Eligibility and accounts
The Services are intended for business use. Users must be at least 18 and legally able to enter into this agreement.
Customer is responsible for its authorized Users, account permissions and safeguarding login credentials. Customer must promptly report suspected unauthorized access.
4. License and permitted use
During the applicable subscription or trial, Onmo grants Customer a limited, non-exclusive, non-transferable right to use the Services for its business, including clients it is authorized to represent.
Customer must not resell access without permission, circumvent security, extract data outside intended functionality, copy the Services to develop a competing product, or reverse engineer them except where applicable law expressly permits.
5. Integrations and third-party services
Connected advertising, AI, measurement, attribution and other services remain subject to their providers’ terms. Customer must have authority to connect and use each account.
Connecting an account authorizes Onmo to access and process the information and authorization credentials reasonably necessary to provide the enabled integration.
Third-party providers control their services, permissions, policies and availability. Onmo does not guarantee continued access to any particular integration. Customer is responsible for charges under its separate provider agreements.
6. Connected Platform Data
Onmo processes Connected Platform Data only to provide and support Customer’s authorized use, maintain security, and meet applicable legal and platform requirements.
Onmo maintains controls designed to prevent unauthorized access between customers. It does not sell or license Connected Platform Data or make it available for another customer’s independent use.
Disclosure is limited to Customer, its authorized destinations, necessary service providers and disclosures permitted or required by applicable law and platform terms.
Providers processing this data on Onmo’s behalf must be bound by written restrictions covering permitted purposes, confidentiality, security, onward processing and deletion. They may not use it for their own independent purposes.
Customer must not use Connected Platform Data for prohibited surveillance, unlawful discrimination, unauthorized eligibility decisions, re-identification or other activities prohibited by the originating platform.
7. Customer-provided information
Customer is responsible for the legality, accuracy and permitted use of information it submits, including customer contact lists, advertising content and measurement data.
Customer must obtain required permissions, provide applicable notices and comply with destination-platform requirements.
Sensitive personal data must not be submitted unless its processing is lawful, expressly supported and permitted by the relevant providers.
8. AI features
AI-generated material may be inaccurate, incomplete, non-unique or unsuitable. Customer must review outputs before relying on or publishing them and remains responsible for their use.
Customer must hold the necessary rights and permissions for submitted material, including personal likenesses, voices and protected works. Customer must comply with applicable content restrictions and preserve required synthetic-content disclosures or provenance information.
Onmo will not use Customer Data to train general-purpose AI models or permit providers appointed by Onmo to do so. Onmo-appointed AI processing must be covered by appropriate business/API contractual protections.
AI services independently connected under Customer’s own account remain subject to Customer’s agreement and settings with that provider.
9. Free trial
Onmo offers a 21-day free trial without a payment card. A paid subscription begins only when Customer selects a paid plan and completes checkout. Trial expiry alone does not authorize a charge.
When the free trial ends, the workspace becomes read-only as described in Section 17.
10. Fees, billing and taxes
Paddle is the exclusive merchant of record for Onmo subscriptions. Customer purchases through the Paddle entity identified at checkout.
The Order states the price, billing frequency and applicable taxes. Subscriptions renew automatically for the selected billing period unless canceled before renewal.
Price changes apply prospectively from a renewal after advance notice that allows Customer to cancel before the new price applies.
Advertising expenditure and independently contracted provider charges are separate from Onmo subscription fees and remain payable directly to those providers.
Subscription payments qualify for the 14-calendar-day full-refund entitlement in the Refund and Cancellation Policy.
11. Confidentiality
Each party must protect the other’s confidential information with reasonable care and use it only to perform or exercise rights under this agreement. Disclosure is permitted to personnel, advisers and providers who need it and are subject to appropriate confidentiality obligations.
These restrictions do not cover information lawfully public, independently developed or lawfully obtained without confidentiality restrictions. Legally required disclosure is permitted, with prior notice where lawful and practicable.
These obligations continue while the information remains confidential.
12. Privacy and deletion
The Privacy Policy explains Onmo’s handling of personal data. The DPA applies where Onmo processes personal data on Customer’s behalf.
Customer may request access, return or deletion as provided by applicable law and the DPA. Disconnecting an integration or ending a subscription does not itself delete records independently held by an external provider.
13. Intellectual property
Onmo and its licensors retain rights in the Services. Customer retains its rights in Customer Data.
Customer grants Onmo the rights necessary to host, process, adapt and transmit Customer Data to provide and secure the Services, including delivery to Customer-authorized providers.
This license does not authorize unrelated advertising, general-purpose AI training or uses prohibited by applicable platform terms. Rights in AI outputs remain subject to applicable law and third-party rights.
14. Customer responsibilities and automation
Customer is responsible for its advertising content, claims, targeting, budgets, permissions and compliance with applicable law and platform policies.
By enabling a feature or automation, Customer authorizes actions covered by its selected settings and instructions. Customer must review account activity and maintain appropriate oversight.
Customer retains control of its advertising accounts and may manage or stop campaigns directly through the relevant advertising platform.
15. Security and acceptable conduct
Onmo maintains technical and organizational safeguards appropriate to its processing and applicable obligations.
Customer must not introduce malware, interfere with the Services, access another customer’s information or conduct unauthorized security testing.
Suspected vulnerabilities or security incidents should be reported to support@onmo.ai.
16. Availability and changes
The Services may change as Onmo develops the platform or responds to legal, security or provider requirements.
No particular uptime, uninterrupted availability or service level is promised unless expressly agreed in writing. Onmo will provide notice of material changes affecting an existing paid subscription where required by law or this agreement.
17. Suspension and termination
Customer may cancel renewal through Paddle’s subscription-management facilities. Unless a refund or earlier termination applies, access continues until the end of the paid billing period.
When a free trial ends without a paid subscription or a paid subscription lapses, Customer’s workspace becomes read-only. After seven more days without payment, Onmo stops all automation and pauses plans and campaigns launched through Onmo.
Onmo keeps Customer Data secure during this period. Customer can resume using the workspace by selecting a paid plan and completing checkout.
Onmo may suspend or terminate access for material breach, non-payment, unlawful use, security risks or binding provider requirements. Where appropriate and practicable, Onmo will provide notice and an opportunity to remedy a remediable breach.
Either party may terminate for an uncured material breach after reasonable written notice.
If Onmo terminates a paid subscription without Customer breach, Onmo will arrange a proportionate refund of prepaid subscription fees for the unused period.
Data return and deletion remain governed by the DPA and applicable law.
18. Warranties and disclaimers
Except as expressly stated and to the maximum extent permitted by law, the Services are provided “as is” and “as available”, without implied warranties of merchantability, fitness for a particular purpose or non-infringement.
Onmo does not guarantee advertising approval, campaign performance, revenue, savings, accuracy of AI outputs or uninterrupted third-party services.
19. Limitation of liability
19.1 Excluded losses. To the maximum extent permitted by law, Onmo is not liable for lost profits, revenue, business opportunities, goodwill, anticipated savings, or indirect, consequential, incidental, special or punitive damages.
19.2 Advertising expenditure. To the maximum extent permitted by law, Onmo is not liable for advertising expenditure, lost advertising value, poor campaign performance, or excessive, unintended or wasted advertising spend, whether characterized as direct or indirect loss, including loss arising from software errors, automation, integrations or third-party platform failures.
19.3 Aggregate cap. Onmo’s total aggregate liability arising from or relating to the Services, these Terms and the DPA will not exceed the subscription fees actually paid by Customer for the affected subscription during the twelve months immediately preceding the event giving rise to the claim.
Payments collected through Paddle count toward this amount. Taxes, advertising spend and other third-party charges do not. The cap applies collectively to all claims, regardless of legal basis, and does not renew for each claim.
19.4 Mandatory exceptions. These exclusions and limitations do not apply to fraud, willful misconduct, gross negligence or other liability to the extent applicable law prohibits its exclusion or limitation, including prohibited advance exclusions of liability for unlawful acts.
This section does not restrict the Refund and Cancellation Policy or mandatory statutory remedies.
20. Customer indemnity
To the extent permitted by law, Customer will indemnify Onmo against third-party claims, resulting damages and reasonable legal costs attributable to Customer’s unlawful content or advertising, failure to obtain required permissions, or material breach of these Terms or applicable platform requirements.
This obligation does not apply to the extent the claim results from Onmo’s own breach, negligence or misconduct.
Onmo must promptly notify Customer and allow Customer a reasonable opportunity to participate in the defense. Neither party may settle a covered claim by admitting fault or imposing obligations on the other without its consent.
21. Export controls and sanctions
Customer must comply with applicable export-control and sanctions laws and must not use the Services where prohibited.
22. Governing law and disputes
The agreement is governed by the laws of the State of Qatar, and disputes are subject to the courts of Qatar, except where mandatory law requires otherwise.
This does not change the governing law or dispute provisions applicable to Customer’s separate agreement with Paddle.
23. Notices
Legal notices: legal@onmo.ai
Privacy matters: privacy@onmo.ai
Onmo for Services — Lusail, Doha, Qatar
Onmo may send contractual notices to the account owner’s email or through the Services.
24. General provisions
Material amendments will be notified in advance and apply prospectively. Customer may cancel before changes take effect. Changes do not reduce refund rights attached to an earlier payment.
Neither party may assign this agreement without consent, except as part of a merger, reorganization or sale of the relevant business, subject to applicable law and continuing obligations.
Neither party is responsible for failure caused by circumstances beyond its reasonable control, subject to mandatory law and applicable refund rights.
Invalid provisions do not invalidate the remainder. Failure to enforce a provision is not a waiver. Provisions intended to survive termination remain effective.
The parties are independent contractors. Neither may bind the other. The documents identified in Section 2 constitute the agreement concerning the Services.